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Commis - A commis waiter is a food service professional who assists more experienced waiters. Also referred to as assistant or apprentice waiters, these commis waiters perform the duties assigned to them by the senior waitstaff.
Daily practices after morning briefing:
Do's and Don'ts
Grooming check.
Short briefing about napkins, linen, utensils and a must-do things / rules.
10~15 mins daily cleaning routine.
Ladies 1st. (sekai rule)
Taking out food is a priority. (always make a way to a runner when taking out food.)
Keep the center table clean.
In 2 sections, 1 commi must stay while the other is taking the dishes into the wash area.
Communicate with the waiter. (proper communication is the key.)
Hold the glass at the bottom area while serving or bussing.
Always let the guest know that you are around before doing any kind of service.
Always check the tables. (water, dirty plates and other stuff)
Refill the plates/glass if it is few and wipe the oshibori oki and chataku.
DON'T JUST STAND AND DO NOTHING.
Alway say "Behind You" when passing around someone.
Reset:
Check for wasuremono.
Standard bussing. (separation of glass and plates.)
Proper linen and paper sheet placement.
Proper Alignment of plates and utensils.
COMMI Basic infomation
Tea making system and presention
HALL TABLES
Balance Table
Balance Table
when setting a table try and aim for balance
A&B TABLES
A&B TABLES
when setting an A or B table use two fingers to equally and evenly space out the Lenin plate and utensils
C TABLE
C TABLE
Terrace Tables
トーション Folding
FAQ
What should i do when a customer asks me for something
What should i do when a customer asks me for something
One of Commis most importent job is to help insure the quality of service.
if a customer requests to order something, immediately inform you waiter so as to unsure the customer is attended as soon as possible.
before moving to tell your waiter, please make sure to ask the customer to wait a moment or 少々お待ちください (しょうしょうおまちください, Shoushou omachi kudasai)
When changing plates
When changing plates
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