WAITER

Documentation

At YAUMAY, we value creating a comfortable and memorable experience for every guest.

That’s why we expect our waitstaff to provide warm, attentive service with genuine care.

Please serve each guest with a sense of responsibility and pride, and deliver the refined hospitality that makes YAUMAY unique.

　Greeting

• Assisting them or doing a chair service.

• Greet them first then give the menu and present the bar menu verbally

<LUNCH>

FOOD MENU/WINE LIST/Chinese tea list

<DINNER>

FOOD MENU/WINE LIST

　Take order

• Taking orders (first drink and food)

• Checking food restriction or allergies.

• Perfect timing for food and drinks

• Knowledgeable about the food.

　Service

• Serve the dishes with new clean plates.

• Refill the water or tea and wine if they order a bottle if possible.

• When they use the washroom, always do the chair service and fold their napkins.

• Always be attentive and listen to the customer's request.

• And if there is an irregular request try to communicate to the expa and kitchen staff politely.

• Proper service of the main dish (Crispy Aroma Duck and Jasmine Ribs)

Teamwork and Responsibility

• Make sure that the commi replaces the hot towels in a timely manner.

• Before leaving the section to communicate to the back group or going to the washroom ALWAYS make sure the other waiter is informed and your commi is around the section.

• Before serving the deserts make sure to clean up their tables first.

• If the customer asks for the bill, make sure to check it first with the sommelier and ALWAYS make sure to put the right amount.

• For the whole service communicate well with the commi for great quality service.